Answers to the questions we get asked most. Can't find what you need? Our support team is happy to help.
Our fully managed VPS plans are looked after by our team, so we keep root access to keep the server secure and up to date. If you need something installed or changed, just open a support ticket.
Once your payment is confirmed the VPS appears in your client area. Click 'Set up server', choose a name, and it's usually ready within a couple of minutes.
Yes. Open your server from the client area to reboot, shut down, power on or power cycle it at any time.
Keep it short, easy to spell and memorable. If your customers are mainly in the UK a .co.uk is a great choice, otherwise a .com works everywhere. Use the domain search on our home page to check availability.
Add an A record for the bare domain (often shown as @) pointing at the same IP address as your www record. If your domain is with us, open a support ticket and we'll set it up for you.
We take payment by card (including Apple Pay and Google Pay) through Stripe, and your plan renews automatically. You can see your payments, download invoices, update your card or cancel from the Billing page in your client area.
Log in and open a ticket from the Support Area. You'll get an email whenever we reply, and you can follow the whole conversation on the ticket page.